We’re sorry you want to complain about Arc, but we value all feedback and take your opinions very seriously. Every year we support and serve thousands of students, and whilst we’d like to get it right every time, we know we are not perfect. But we aim to be.

This is why we have a complaints procedure. Sometimes we can put things right for you straight away. Sometimes, we can only explain the reasons why we’ve fallen short and apologise. But we want to learn from our mistakes and what you tell us, helps us improve our services to you.

We will treat your complaint confidentially, seriously and quickly.

Confidentiality: Data and information collected during the complaints process will be treated as confidential. If the complaint indicates evidence of potential criminal activity or harm to an individual, Arc reserves the right to break confidentiality.

This information will be used for monitoring purposes and will be stored securely. Data will be retained in line with the Arc Complaints Procedure 

Submitting the complaint: Please complete this form and submit it online. Your complaint will be acknowledged and we aim to have a initial response to you within 5 working days. Sometimes this will be a longer period, if it is we will let you know. 

You may submit any supporting material by email to complaint@arc.unsw.edu.au